Payments & Shipping

We take great care to ensure your order reaches you promptly and in excellent condition.

Payment:
All prices are in pound sterling and are inclusive of VAT at the current rate. Payment can be made securely using one of the following methods:

MasterCard/Visa/Switch/ Solo/ Maestro and American Express card via our Website or by fax, post or telephone. We also accept cheques, banker’s drafts or electronic bank transfer. All payments are subject to validation checks and where required, authorisation by the card issuer. If the issuer of your payment refuses to authorise, we have the right to cancel the order.

Information Specification:
Every effort has been made to ensure that the specifications on this Website are correct at the time of going to print however technical data, dimensions and weights serve only as a guide. Sometimes product specifications may change, in such instances we’ll do our very best to inform you when placing your order. All our sizes and measurements are approximate and the utmost care is taken to ensure the accuracy of these dimensions. No guarantee is given or implied that goods will confirm in absolute detail to the description or illustrations published.

Printing & Pricing Errors:
In the event a product is listed at a wrong price due to a typographical (human) error or incorrect pricing information received from our suppliers, we have the right to refuse or cancel any orders placed prior to a contract being made.

We operate SAME DAY DISPATCH service on all orders placed before 2pm (Mon-Fri).

Items will be sent via Royal Mail Tracked 48 as standard (2-3 working days – subject to stock availability and any necessary security checks).

Orders placed after 2pm will be shipped on the following working day.
Christmas Order Dates – These are the last days we can post your items out for Pre-Christmas Day delivery.

Wednesday 18 December 2nd Class and 2nd Class Signed For
Friday 20 December 1st Class and 1st Class Signed For and Royal Mail Tracked 48*
Saturday 21 December Royal Mail Tracked 24*
Monday 23 December Special Delivery Guaranteed

And for abroad shipping Pre-Christmas Delivery Dates:

Monday 9 December Africa, Asia, Caribbean, Central and
South America, Far and Middle East
Tuesday 10 December Cyprus, Malta
Wednesday 11 December Eastern Europe (except Czech Republic, Poland and Slovakia)
Thursday 12 December Australia, Greece, New Zealand & Turkey
Saturday 14 December Canada, Czech Republic, Finland,Italy, Poland, Sweden, USA
Monday 16 December Austria, Denmark, Germany, Iceland,Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
Wednesday 18 December Belgium, France, Ireland, Luxembourg

The following shipping options are available for an additional fee.

Royal Mail Tracked 24 (1-2 working days). Most packages shipped via this method arrive the next day. Deliveries are made during the week and on Saturdays. All orders will be sent tracked (and signed for if selected).

Special Delivery – Guaranteed Next Working Day Delivery (cut off point for this service is 2.00pm) to all U.K. addresses. This is a tracked service and a signature is required on delivery.

Saturday Special Delivery (cut off point for this service is 2.00pm Friday). Guaranteed delivery by 1.00pm Saturday.

International Shipping (Tracked delivery) European deliveries usually arrive within 7 working days but can take up to 25 working days. Intercontinental deliveries may take up to 25 working days. This is a tracked service. Courier service available upon request.

Delivery to Europe – Please be aware we can no longer send tobacco products to the EU due to current legislation.

Delivery to the USA – Due to new Credit Card regulations Havana House will no longer ship to the USA.

Please be aware we can only ship lighters to UK addresses unless agreed prior to order confirmation.

Delivery Costs

We offer FREE UK Delivery (via Tracked 48) on all orders over £50.

£3.20 (Tracked 48) for orders under £49.99 delivered within the UK.

£3.75 (Tracked 24) for all orders (unless other service is requested) deliver within the UK.

£9.95 for Next Day Special Delivery within the UK Monday – Friday (Guaranteed next working day delivery by 1.00pm).

£13.50 for Saturday Special Delivery (Guaranteed Saturday delivery by 1.00pm) within the UK.

International Shipping cost will be quoted at check out.

*Except lighters which will be sent via courier due to Royal Mail shipping restrictions